Refund & Resolution Policy
Last Updated: March 3, 2026
AUTOLUXEDECOR LLP is committed to delivering premium products and a reliable shopping experience. If you encounter any issue with your order, our support team will review the situation and work with you to reach a fair resolution.
To ensure efficient support, please always include your order number when contacting us regarding any order-related question.
For assistance, please contact our support team at:
info@autoluxedecor.com
1. Order Issues & Resolution
If there is a problem with your order, please contact us as soon as possible. Each request is reviewed individually, and we aim to provide a solution that is fair to both the customer and our business.
Depending on the situation, we may offer:
• A full refund
• A partial refund
• A replacement shipment (when applicable)
Refunds are always issued to the original payment method used during checkout.
Please note that processing times may vary depending on your payment provider or financial institution.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 business days of delivery.
To process your request, we may ask for:
• Clear photos of the damaged item
• Photos of the packaging
• Your order number
Once verified, we will provide an appropriate solution, which may include a full refund or replacement shipment.
3. Delivery Delays
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, or other external factors.
If your order has not arrived within 40 calendar days from the dispatch date, please contact our support team and include your order number and tracking information.
After reviewing the shipment status, we may offer:
• a full refund, or
• a reshipment of the order
4. Order Cancellation
Orders may be cancelled before they are shipped.
Cancellation requests must be submitted through our support email and must include your order number.
If the parcel has already been handed over to the carrier and is in transit, order cancellation is no longer possible.
5. Customer Responsibility for Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If incorrect or incomplete shipping information is provided, several outcomes may occur depending on the shipping carrier and delivery status.
Possible situations include:
• Delivery failure
• Package returned by the carrier
• Delays caused by address verification
• Additional shipping charges required for reshipment
In cases where incorrect information was provided by the customer:
• Shipping fees are non-refundable
• We are not responsible for delivery failure caused by incorrect address details
If our support team contacts you to clarify address information and no response is received within 5 business days, the order may:
• be shipped using the originally provided information, or
• be cancelled at our discretion.
6. Returns
Due to the nature of our fulfillment process and international shipping logistics, we generally do not require customers to return products.
In most cases, issues are resolved through:
• Refunds
• Replacements
• Other customer support solutions
Return shipments from customers are typically not required unless specifically requested by our support team.
7. Shipping Costs
Shipping costs are non-refundable in situations including but not limited to:
• Incorrect address information provided by the customer
• Orders that cannot be delivered due to customer error
• Refused deliveries
If the issue is caused by our error (for example, defective or incorrect items), we will provide an appropriate resolution at no additional cost to the customer.
8. Contact Information
If you have any questions about your order or this policy, please contact our support team and include your order number so we can assist you as quickly as possible.
Support Email:
info@autoluxedecor.com